Trouble With the System Not Recognizing My VIN
If your vehicle has an active OnStar® and Connected Services plan, you'll need to call 1-888-466-7827 to add or remove it from My Account. If your vehicle does not have an active plan, you can add or remove it online through My Account.
1. Go to Experience.gm.com.
2. Select the account icon.
3. Sign in to My Account.
4. Select the account icon. The account panel will display.
5. Select Manage Vehicles.
6. Select the Add Vehicle button.
7. Enter your vehicle’s Vehicle Identification Number (VIN).
If the system doesn’t recognize your VIN, try reentering it — it must match exactly. If your VIN is still not recognized, call 1-866-694-6546 for assistance.
Note: The system won’t recognize your vehicle if it was purchased outside the United States. If you purchased your vehicle in Canada or Mexico, create an account on my.gm.ca or my.gm.com.mx.
The system may not recognize your VIN if your vehicle is a new purchase. Sometimes it takes a while for the VIN to appear in GM systems. If you have a new purchase and you are sure that you entered the VIN correctly — yet the system still does not recognize your VIN — register your vehicle by Year, Make and Model.
On the Manage Vehicles page (see above for navigation instructions):
1. Select the Add Vehicle button, then register by Year, Make and Model from the bottom of the page. Click Save.
2. Return to the Edit Vehicle Information page and enter your VIN, then click Save and Finish. Once your vehicle is in the GM system, information specific to your vehicle will be displayed.
