U.S. retail bank customer satisfaction 2023 | Statista (2024)

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U.S. retail bank customer satisfaction 2023 | Statista? ›

Capital One received the highest customer satisfaction score among the largest banks in the United States as of 2023, with a score reaching 706 points out of 1,000. JPMorgan Chase, TD Bank, and U.S. Bank followed, while Bank of America, Wells Fargo, and Truist received the lowest scores.

Bank of America

The bank ranked highest for customer satisfaction in one of 15 U.S. geographic regions in J.D. Power's 2023 retail banking satisfaction study. With Bank of America, customers have access to a mobile app that stands out from many of its rivals.

1 in full-service investor satisfaction in 2024 J.D. Power study. MINNEAPOLIS (March 27, 2024) – U.S. Bank is No. 1 in overall customer satisfaction for Wealth Management in the J.D. Power 2024 U.S. Full-Service Investor Satisfaction Study, the bank shared today.

Capital One ranks highest in overall satisfaction for a fourth consecutive year, with a score of 706. Chase (674) ranks second and TD Bank (661) ranks third.

1 in the U.S. for its retail banking advice in the J.D. Power 2023 U.S Retail Banking Advice Satisfaction Study. In this annual study, customers rated Bank of America No. 1 in all five study factors relating to financial advice and guidance: clarity, quality, concern for needs, relevancy, and frequency.

Fitch Affirms U.S. Bancorp at 'A+'; Outlook Stable. Fitch Ratings - New York - 16 Oct 2023: Fitch Ratings has affirmed U.S. Bancorp and its subsidiaries' (USB) Long- and Short-Term Issuer Default Ratings (IDRs) at 'A+' and 'F1', respectively. The Rating Outlook is Stable.

Capital One received the highest customer satisfaction score among the largest banks in the United States as of 2023, with a score reaching 706 points out of 1,000. JPMorgan Chase, TD Bank, and U.S. Bank followed, while Bank of America, Wells Fargo, and Truist received the lowest scores.

Bank of America is just one place below JPMorgan Chase on both the 2023 G-SIBs list and the Federal Reserve's list of the largest U.S. banks, which is why it was chosen in our research as one of the safest banks. The bank's security features also helped it score highly.

What score does U.S. Bank use? ›

Similar to most major credit card issuers, U.S. Bank looks at your FICO® Score when you apply for one of its cards. For that reason, we always suggest checking your FICO® Score so you'll have the most accurate information.

In our Chase Bank review, we evaluate its checking, savings and certificate of deposit options, as well as customer ratings. Key Takeaways: We give Chase 4.0 out of 5 stars overall because it offers a diverse selection of bank accounts, a positive customer experience and convenient branch access.

Government agencies rate banks on a number system from one to five, with one being the best and five indicating a significant possibility that the bank will fail in the short term.

Earlier last year Silicon Valley Bank failed March 10, 2023, and then Signature Bank failed two days later, ending the unusual streak of more than 800 days without a bank failure. Before Citizens Bank failed in November 2023, Heartland Tri-State Bank failed July 28, 2023 and First Republic Bank failed May 1, 2023.