Create a service offering to define and view the products or applications that make\n up your service in Service Builder.
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Role required: service_author or service_editor
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A service offering represents how a service is provided and who it is for. A service\n must have at least one offering to be published. The workflow guides you to create a\n service offering in a logical order:
- Details
- Team
- Operations
- Financials
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To create a service and service offering, you must be assigned the service_author\n role. To edit (not create) a service or service offering, you must be assigned the\n service_editor role.
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- \n Navigate to All > Service Portfolio Management > Service Builder.\n
- \n To add or edit a service offering, select the service and then click the\n Manage offerings tab.\n
- \n To add a new service offering, click New.\n
- \n On the form, fill in the fields.\n
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| Field | Description |
|---|---|
| Offering name | Unique name for the offering that associates with the parent\n service. |
| Consumer type | Definition of who the offering will be provided for. |
| Business criticality | Signifies the importance of this offering to business\n operations. The value of this field could be used to trigger\n business logic. For example, your most critical offerings may\n warrant special treatment for disaster recovery. |
| Phase | The phase for the offering:
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| Status | Status enables a unique status workflow that enables you to\n track each step of the service offering life cycle. \n |
| Description | A concise description of the service offering to ensure that\n it makes sense to the end user or consumer of the\n service. |
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- \n Click the Team tab or click Continue to\n Team.\n
- \n On the form, fill in the fields.\n
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| Field | Description |
|---|---|
| Owned by | Person accountable for the service offering and can edit the\n service at any time. This person is the service owner. Service\n owners must have the service_author role. |
| Delegate | Person that can edit the service offering and who can act on\n behalf of the service owner. Delegates must be assigned the\n service_editor role. |
| Delivery manager | Person responsible for the daily management and delivery of\n the service offering. |
| Support group | Group that provides expert support to the service offering.\n This group is usually a level 2 support team. |
| Vendor | Vendor that may help deliver and support the service\n offering. This field helps show and track accountability for\n service offering delivery. |
| Stakeholders | Individuals that have a vested interest in the service\n offering. |
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- \n Click the Operations tab or click Continue to\n Operations.\n
- \n On the form, fill in the fields.\n
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| Field | Description |
|---|---|
| Selected groups | Subscriber groups that have an interest in the service\n offering. |
| Selected departments | Departments that have an interest in the service\n offering. |
| Selected locations | Users by location. |
| Selected users | Individuals impacted by the service offering. |
| Selected companies | Individuals impacted by the service offering that are defined by the core company table. These individuals represent all users related to a given company. Note: You may need to scroll down to see the remaining\n fields on this form. \n |
| Selected commitments | Select commitments, for example, service level agreements and\n availability commitments. Commitments may be defined in a\n contract for the service offering or based on standards defined\n by your company. |
| Service level requirements | Service level requirements for the service offering. |
| Active contract | Active contract to maintain awareness of the service\n commitments. |
| Additional contracts | Supporting, secondary, or past contracts related to the\n service offering. |
| Selected catalog items | Catalog item to track the request activity for all catalog\n items associated with this offering. A single offering can have\n multiple catalog items. |
| Offerings I depend on | Other service offerings that your service offering depends\n on. For example, if another offering experiences an outage, your\n offering availability may be impacted or degraded as a\n result. |
| Application services I depend on | Application services that the service offering depends\n on. |
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- \n Click the Financials tab or click Continue to\n Financials.\n
- \n On the form, fill in the fields.\n
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| Field | Description |
|---|---|
| Price model | How the service offering is to be priced. Your selection\n determines the next field to display. |
| Price unit | If the price model is set to Per Unit,\n then enter the price unit in this field. For example, license or\n subscription. |
| Price | If the price model is set to Fixed,\n then enter the price in this field. Be sure to enter the\n currency symbol as well (for example, $ for United States\n dollar). |
| Unit description | If the price model is set to Per Unit,\n then use this field to describe what is included in the unit. |
| The following fields appear\n conditionally according to the cost source selected in Service Portfolio Management. These fields are enabled\n as part of the financial optional plugin for Service Portfolio Management. For financial\n information, the required plugin is\n com.snc.financial_management_for_spm. For estimate spend\n information, the required plugin is com.snc.spm.spend. Both\n plugins require ITSM Pro SKU. | |
| Cost model | The cost model that determines how the estimated spend will\n be calculated. |
| Offering cost | If the cost model is set to Fixed,\n then the cost should represent the estimated cost of the\n offering per time period. |
| Time period | Interval that you want to track the estimated spend\n (day, month,\n quarter,\n year). |
| Cost Unit | If the cost model is set to Per unit,\n the cost should represent the cost per unit. |
| Units per period | The number of units per period. |
| Estimated spend | The estimated spend for this item. |
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- \n Click Save & Close.\n
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