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Prepare examples
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Use positive language
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Ask questions
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Solve a case
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Follow up
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Here’s what else to consider
Proactive problem solving is a valuable skill that employers look for in candidates. It shows that you can anticipate, analyze, and resolve issues effectively and efficiently, without waiting for instructions or guidance. But how can you demonstrate this skill in an interview, where you may not have a lot of time or context to showcase your abilities? Here are some tips to help you show that you are a proactive problem solver in an interview.
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- Andrew Gough Sales Director
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- Kate Treacher Partnering with market leading enterprises, high-growth startups and dynamic financial services firms to recruit…
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1 Prepare examples
Before the interview, think of some specific examples of how you have used proactive problem solving in your previous or current roles. Choose situations that are relevant to the position and the industry you are applying for, and that highlight your skills and achievements. Use the STAR method (Situation, Task, Action, Result) to structure your examples and explain how you identified the problem, what steps you took to solve it, and what outcomes you achieved.
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- Kate Treacher Partnering with market leading enterprises, high-growth startups and dynamic financial services firms to recruit experienced Finance, Compliance and Governance professionals
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Share relevant examples - preparation is key! Prepare a few examples from your past experiences where you took the initiative to identify and solve problems. Describe the situation, your actions, and the positive outcomes resulting from your proactive approach.
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- Doug Lee Results-Driven Talent Acquisition Leader | Aligning People Strategy with Business Goals
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Be very specific with examples that explain the challenge, and be certain to emphasize specific actionable steps taken to address the problem before it escalated. If possible, provide example that highlight quantifiable benefits or improvements.Always tailor your response to the specific position you are interviewing for to demonstrate the relevance.
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Compartilhar resultados importantes da sua carreira usando o método STAR é perfeito. O método STAR garante que você conte sobre sua experiência de forma objetiva, completa e bem estruturada, facilitando a compreensão pelo recrutador e o entendimento das competências envolvidas no contexto descrito.
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2 Use positive language
When you talk about your proactive problem solving examples, use positive and confident language that reflects your attitude and mindset. Avoid words that imply hesitation, doubt, or blame, such as "maybe", "hopefully", "unfortunately", or "they". Instead, use words that convey initiative, ownership, and impact, such as "I decided", "I proposed", "I implemented", or "I improved". Emphasize how your proactive problem solving added value to your team, your organization, or your customers.
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- Jessica Jacobsen Executive Recruiter at District Partners | Strategic Talent Acquisition for Today's Competitive Landscape
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One of the biggest green flags during an interview is if a candidate speaks nothing but positive about prior employers. Phrases like "it was time for me to move on, but I learned a lot" are ways to be complimentary without having to lie if you didn't really enjoy that past employer! Best of luck!
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Using positive language can also be a sign of self-motivation. Talking about intrinsic motivation to make improvements or solve problems without waiting for someone to point them out. Emphasising willingness to take the initiative and not merely rely on instructions or guidance. Positive language is all about what you say and how you say it, the tone is super important!
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3 Ask questions
One way to show that you are a proactive problem solver is to ask insightful and relevant questions during the interview. This demonstrates that you are curious, engaged, and interested in learning more about the role and the company. Asking questions also helps you to clarify expectations, identify potential challenges, and propose solutions. For example, you could ask about the main goals, priorities, or pain points of the department you are applying for, and then share how you would approach or address them.
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- Andrew Gough Sales Director
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Interviews are 2 way, the interviewees and the interviewer are both trying to assess if there's a fit. If you're the interviewer you'll have specially prepared questions. If you're the interviewee you need to have the same approach: work out what you want, then interview organisations until you find the match.
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Fazer perguntas demonstra o seu interesse pela oportunidade de trabalho, além de fornecer informações importantes sobre a empresa contratante. Durante a entrevista, o recrutador faz perguntas e receber questionamentos relevantes quebra a monotonia da entrevista. Além das perguntas sugeridas no texto, acho interessante conhecer alguns detalhes sobre a equipe com a qual você irá atuar no dia a dia.
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Asking questions can be a key factor in showing interest about the job/company you are engaging with. There is however a fine line between being curious and proactive, and being overly inquisitive, so navigating this balance is crucial. The questions you ask can also show how attentive you were in the interview, you can ask to deep dive on topics you were curious about and weren't detailed, for example, and use it to talk about a past experience and how you dealt with similar situation.
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4 Solve a case
During some interviews, you may be presented with a case study or scenario to test your problem solving skills. This is your chance to demonstrate that you are a proactive problem solver who can think critically and creatively under pressure. To ace the case, it is essential to listen carefully and ask clarifying questions if needed. Then, define the problem and the objective clearly before outlining your assumptions and hypotheses. After that, explain your approach and rationale before presenting your solution and recommendations. Finally, summarize the key points and benefits of your solution.
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- Steve Merrill, Ed.D Collaborating with leaders to help their teams feel safe, connected and confident.
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If you are ever asked to describe how you solved an issue, the STAR model is an excellent way to quickly illustrate how you solved a problem. S - Situation, a brief description of the situation and players involved.T - Task, describe the task that needed to be done.A - Actions, explain your what you did to solve the issueR - Result, describe the results you achieved through your actions.Simple, straight forward and to the point.
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No cenário de cases práticos, a minha dica é: Tenha mais atenção na intenção do que na própria resolução! Ou seja, muito desses cases se quer possuem uma resposta exata, os recrutadores e contratantes estão mais dedicados a mensurar suas competências que sejam aderentes as desejadas para a função, como: Criatividade, Capacidade Resolutiva, Trabalho em Equipe, Organização, Prazo de Entrega, Tomada de Decisão, Improviso, entre outros.Lembre-se sempre, que no processo seletivo, nem tudo é o que parecer ser e que em todas as atividades e ações existem uma intenção não explícita por trás. As famosas técnicas, que são carinhosamente adjetivadas pelos candidatos como pegadinhas ou armadilhas do processo!
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5 Follow up
After the interview, send a thank you note to the interviewer and reiterate your interest and enthusiasm for the role. You can also use this opportunity to show that you are a proactive problem solver by providing additional information, feedback, or suggestions that are relevant to the discussion. For example, you could share a link to a resource, a tool, or a best practice that supports your solution or recommendation. This shows that you are proactive, resourceful, and committed to adding value.
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Entrar em contato após a entrevista e enviar um agradecimento pela conversa e pela experiência do processo seletivo, com certeza, melhora o dia do recrutador.Atuei em uma empresa onde os processos, incluindo as entrevistas, foram desenhados pelo time de R&S, e havia uma preocupação com a experiência do candidato. Sempre compartilhávamos essas mensagens pois era uma conquista do time.
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- Jessica Jacobsen Executive Recruiter at District Partners | Strategic Talent Acquisition for Today's Competitive Landscape
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Candidates that send a thank you or follow up email always grab my attention. Make sure to include a topic discussed during the interview to show that you listened and are invested in the process.
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Before you wrap the conversation, be sure to thank the interviewer for their time - but also get their email so that you can follow up with an email 'thank you'. We live in a digital world, but a thank you note can go a long with with interviewers. Take that time to further showcase your skills and experiences that align to this role, while recalling elements of the conversation. It will show that you not only care about thanking those for their their time but that you were actively listening & processing what they were sharing. These can be the small factors that may make you stand out over the others!
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6 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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Problem solving is not only about the execution to solve the problem, but also about how we see the problem comprehensively. All problems surely can be solved, but the more comprehensive we see the problem, the more effective the solution will be. So before explaining on how we execute the solution, we can also share about the reason why we do that execution. We can tell about how is our point of view towards the problem, what is the impact to other things, what are the possible solutions to the problem at that moment, etc. Then we analyze the best possible solution, and execute it.
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Based on my own experience one should share some realtime work related problem/ issue or challenge at any of the recent past job Then share how he/she was able to step up and resolve it. For instance any situation, project, incident where you were not the Incharge niether you were accountable, even then you not only face it with your positive attitude but provided a worthwhile solutoin, just because the situation demanded someone to take charge.
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